It looks like less has turned into a bit too much for Jason Fried over at 37Signals. In the companies Signals vs. Noise (SVN) blog they announced today that comments to their posts have been shut off. The entire post is available here, I’ve grabbed the juicy part that I’d like to discuss. However, I do encourage you to read the post and the comments for an even better perspective… After you read all of this of course…
…
For the past few months we’ve been pretty disappointed by the noise. The readership on this blog has grown five fold in just the past year or so. It would be great if the quality of the comments and perspectives increased as our readership increased, but instead comments quickly fly off topic. Mud flinging is the norm, not the exception. An occasional cynical comment is good (and welcome!), but when 75% turn negative then it’s just no longer fun. We think that’s a shame and, frankly, we’re tired of the negative energy filling up the threads.
…
I guess they dont remember their post on September 30th of this year: Site Persona: Your site better be your best employee.
I’d like to draw your attention to the part that Jason actually blames his readership for the deterioration of the site. They are the bold letters that appear in the above quote. I think its right to say that when your blog does get to the “tipping point” that the trolls do tend to come out of the woodwork. And with a readership of 16,000+, I think that it is safe to say that they have tipped. However, to blame the readership for the trash that appears on their pages is simply irresponsible.
On November 15th Fried posted about buying an $1800 desk. This post is cleverly disguised as a “Hey isnt this a great design” musing. His readership quickly caught on:
Poster:
OMG! $1,800?! I hope that’s not the desk Jason’s referring to. For that price I could buy a full-size Tempurpedic bed with frame and two pillows! Yeah the desk looks cool, but not $1,800 cool. Eff that noise.
Fried:
“I didn’t want this thread to turn into a rant on pricing, etc. Can we focus for a second on something other than price? Maybe utility?”
Poster:
Most americans aren’t spending $1800 on a desk Jason, know your audience. That’s business 101.
Ok, so perhaps he was just impressed with the desk and wanted to show everyone a cool design feature. But what about this post.
This post was completely self serving and self promotional. I’m sorry, but I do not buy the “Hey, I was being sarcastic.” excuse after the fact. The funny part is that this post came after one on copyright infringement… My thought on all this, KEEP IT REAL! You left yourself wide open on at least 2 counts and you are wondering why you got demolished in the comments?
Finally I think this post is what sent some people over the edge… In this one, Jason asks the simple question, Have we “jumped the shark“? For those that do not wish to click the links, jumping the shark refers to going past your prime, and the answer he got boiled down to a lot more Yes votes than No…
The funny part is that through out some of these nonsensical posts by Jason, his customers have been telling him what they want:
Poster:
I miss the 37Better project, too. It’s not that not having it is shark-jumping, but I’d love to see more design posts here, too. The 37Better project was what really made me sit up and go “Wow.”
And this is what really gets me… Instead of embracing the criticism (mainly that his ego has gotten too big) Jason decides to give his fan base the big middle finger and shuts them all up. He’s drank way too much of his own Kool-aid, thrown on a tie, and has become more concerned about perception than his customers. If that isnt selling out and going corporate, then I dont know what is… It’s sad to see the underdog turn into the man.
AND NOW FOR THE CONSPIRACY: Here’s the kicker… I have this gut feeling that turning off comments was not something that Jason wanted to do. Go through their archives and their current posts. He loves to respond to the comments. He adds to the noise that he hates!
I would guess that his partners tackled and told him that his blogging had to be “done” for while. They just realeased “The Deck“, and this back lash against Jason could impact ad sales… Instead of making him quit completely though, I think he is being allowed to save some face and post fluff pieces to keep his name out there… I’d imagine that this is closer to the truth than what has been posted…
Disclaimer: If you want to disagree with me, then please feel free to in a logical way. However, if you have Kool-aid stains around your lips and are looking to flaunt your love of 37Signals in some desparate hope that they might notice and want to become your instant best friends please think twice and go back to writing Jason love notes on your write boards.
In all fairness: 37Signals is (was ?) a pretty cool company with some interesting employees and products. Backpack is a neat idea. From what I’ve seen, Basecamp can be very useful. They even have David Heinemeier Hansson, creator of Ruby on Rails, on their staff. So, they are talented and can do TOP OF THE LINE work… I’m just hoping that the ego factor gets surgically removed… and soon.